What can I do with an exceptional dimension?

If your photo doesn’t fit to the dimensions we offer, we willingly produce a special dimension for you! You can find an application form “Custom Sized Orders”. Furthermore you can request the production of a special dimension during the order transaction; insofar your dimension doesn’t match with the standard.

What happens, if I produce an exceptional dimension as a standard dimension?

If you however should decide to choose one of our standard dimensions, we will automatically propose you dimensions, which best matchs with yours. Please consider that in this case your picture will have to be trimmed.

How do I upload a photo?

Please click on “Order” in the navigation; here you’re able to upload your photo to our server.

In which size are the canvas prints being produced?

At this time the we can build your canvas any size upto and including 40" by 60"

Which resolution of a digital camera suite the best for a photo canvas?

In order to receive a satisfying result the resolution of your digital camera should have not less than 4 megapixels. If you send us a photo with a resolution of 2 megapixels, we’re still able to transact your picture into lesser dimensions with good quality.

Which file format fits for the production?

We’re only able to deal with the file format “JPG” in producing photo canvas. Please check, if your file complies with this format before uploading.

How long does it take, until I receive my photo canvas?

After receipt of payment your order will be prepared for shipment within 2 weeks.

I want to donate my photo canvas and send it directly to the presentee. Is this possible?

This is naturally possible. At the end of the order transaction you’re able to declare an abnormal delivery address. The bill, of course, is still advanced to you.

Am I able to have several copies of my picture made?

You can have an unlimited number of your photo made, needless to say in different dimensions. After uploading your photo you’re free to choose amounts and dimensions.

What happens to my personal informtion?

We save your facts only for order and delivery clearing reasons – your personal information are not relayed to a third party.

What should I do in case of damages in transit?

If your photo canvas should be damaged despite all due care and attention, please inform the consigning driver immediately. Ideally you document the damage with a digital camera as well and get in touch with us. Please disclose us the damage promptly, so that the damage can be replaced.

Which material does the photo canvas consist of?

The canvas consists of cotton in large part and allows brilliant color and printing quality, as well as long durability.

How is the quality of print?

Your photo is printed on high-class art canvas with special colors. This leads to brilliant colors and enables the reproduction of finest details on according presentation.

How long does the order take?

After receipt of payment your order will be prepared for shipment within 2 weeks.

Whio do you ship with?

We ship with Canada Post by default.

After uploading my picture I receive the advice “invalid format”. Which mistakes do I make?

There’re two reasons for the advice for invalid format:

1. Your uploaded file is not a “jpg” file. Please check your type of file and if necessary use a picture processing program to transform it into the right type of file
2. The filename of your photo contains special signs like points, commas, spaces, etc. Please rename your file before uploading, so that the filename is free of these signs.

What is your return policy?

To return an item for exchange or refund send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  Please include your name, email address and order number. A product returned for refund or exchange must be complete and undamaged. The Customer is responsible for shipping charges on returned items.